POLICIES FOR RESOLVING COMPLAINTS
Consideration will be given to written complaints on any matter within the jurisdiction of the Board of Directors, except that a complaint may not address any of the grounds for challenge and protest before the Appraisal Review Board as set out in Sections 41.03 and 41.41 of the Texas Property Tax Code.
At each regularly scheduled meeting, the Taxpayer Liaison Officer shall deliver by written or oral report the nature of complaints and the status of resolution.
The Board’s deliberations at its meetings with respect to complaints shall occur in open session or executive session, as authorized by the Texas Open Meetings Act, Article 6252-17, Tex Rev. Civ. Stats.
At least quarterly and until final disposition of the complaint, the Board will notify the party as to the status of the complaint.